{"id":2984,"date":"2021-08-03T13:09:14","date_gmt":"2021-08-03T17:09:14","guid":{"rendered":"https:\/\/www.kativik.qc.ca\/student-ombudsman\/"},"modified":"2023-10-05T13:38:20","modified_gmt":"2023-10-05T17:38:20","slug":"student-ombudsman","status":"publish","type":"page","link":"https:\/\/www.kativik.qc.ca\/en\/student-ombudsman\/","title":{"rendered":"Student Ombudsman"},"content":{"rendered":"

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\n Resources for Parents<\/span><\/a>\n <\/div>\n

National Student Ombudsman<\/h2><\/div> <\/div>\n
\n \"National\n <\/div>\n
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The person responsible for processing complaints acts in complete confidentiality and neutrality, to examine complaints that are submitted on a case-by-case basis.<\/p><\/blockquote>\n <\/div>\n

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\n Me PHILEMON BOILEAU<\/span> Person responsible for processing complaints<\/span> <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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\n \"National\n <\/div>\n <\/div>\n <\/div>\n<\/div>[\/vc_column][\/vc_row][vc_row][vc_column]
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Student and parent rights<\/h3>\n <\/div>\n
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The National Student Ombudsman is responsible for applying the complaint and report processing procedure in Qu\u00e9bec\u2019s education system.<\/p> <\/div>\n <\/div>\n<\/div>[vc_tta_accordion color=”vista-blue” active_section=”-1″ collapsible_all=”true”][vc_tta_section title=”What is the role of the National Student Ombudsman?” tab_id=”1693406383600-6d7486d7-71a0″][vc_column_text]As part of this province-wide and standardized procedure, the National Student Ombudsman<\/strong> is assisted by Regional Student Ombudsmen<\/strong> throughout Qu\u00e9bec with whom the person responsible for processing complaints<\/strong> is in direct communication. Together, they ensure that student and parent rights are upheld. As a result, they contribute to the continuous improvement of education system services.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_empty_space height=”40px”][\/vc_column][\/vc_row][vc_row][vc_column]

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Filing a complaint<\/h3>\n <\/div>\n
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Should the student or their parent be dissatisfied with the educational services they received, are receiving, should have received, or need, they can file a complaint based on a procedure that consists of a maximum of three steps:<\/p> <\/div> <\/div>\n<\/div>[vc_tta_accordion color=”vista-blue” active_section=”-1″ collapsible_all=”true”][vc_tta_section title=”STEP 1: Person directly concerned or the person\u2019s immediate superior” tab_id=”1627605085331-a3a97459-f613162800322745316280050298691630717529714″][vc_column_text]To file a complaint, the student or their parent must first approach the person directly concerned or that person\u2019s superior.<\/p>\n

The complaint may be verbal, but it is better if it is made in writing.<\/p>\n

The person who receives the complaint has 10 working days to respond.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”STEP 2: Person responsible for processing complaints” tab_id=”1627605094076-89b5b460-0089162800322745316280050298691630717529714″][vc_column_text]If the student or their parent is still dissatisfied with how the complaint is being handled, or if the 10-day deadline has expired, they may then approach the person responsible for processing complaints within the school service centre, the school board or the private educational institution, as the case may be.<\/p>\n

The complaint may be verbal, but it is better if it is made in writing.<\/p>\n

The person responsible for processing complaints has 15 working days to respond. You can contact:<\/p>\n